Help - Questions & Answers

Registering

Creating your free profile & registration

After registering and creating your free profile you will be sent an email. A link will be provided to confirm your email address is correct, clicking this link will activate your registration for vetting. (If you are unable to find our email please check your 'Spam' folder where sometimes genuine emails arrive, and set your account to accept our emails so we and our members can communicate with you).

If we do not acknowledge receipt of your profile your email address may not have been entered correctly or your registration was not acceptable for our site. When your registration has been vetted and accepted you will receive our 'Welcome' email containing your log on details. For members searching our database, it is important that your Country, County/State/Province, Town and Post/Zip Code are entered correctly. Use our 'Specify if not listed' box and those places not listed will be included on our database.

I have registered but my profile is not active and I've not received my Member ID & Password

This may be due to one of the following reasons:

1. After registering, automatically you are sent an email asking for validation of your email address. Please check your email account (if you are unable to locate our email, check your Junk/Spam folder, sometimes genuine email can arrive there, then set your email account to accept our email @newfriends4u.com so we and our members can communicate with you).

2. If you have not validated your email address and activated your registration by clicking the link provided within 21 days, your registration will be deleted. This final step of registration is necessary to check if the email address is correct, to prevent hoax registrations on our site.

3. Your registration was not accepted or suitable for our site

4. The email address used when registering was invalid

No password confirmation or communication received from us

This would indicate that the email address you provided when registering has become invalid, there is a problem with your service provider, or if you have not received a reply to your email enquiry, your answer was already displayed on our help page.

Guidance on wording your ad

To receive more responses to your profile we recommend including an ad to your profile and one that is interesting, exciting and honest. Describe yourself first, let our other members know what you are looking for, make your preferences known, but be careful about getting too specific. Poor grammar and spelling can be a major turn-off, check your grammar, spelling and avoid abbreviations.

Show your sense of humour, focus on who you are rather than what you are not. Attach a photo; those members with photos receive a far greater response to their profile than those members without. Members can get our free article 'How To Write A Winning Profile', which will help you create a profile advert that attracts the people you want!

How to Sign In Successfully

Sign In Failed

Make sure you have an active account (your account may be under review if just registered) and follow Steps 1 to 4 Below:

1. Click here to go to our homepage.

2. Enter your 'registered' email address into the box displayed.

3. Enter your password into the box displayed.

4. Click the 'Sign In' button.

If you fail to sign in your email address and password combination may be incorrect.

Request a new password by clicking the link under the 'Sign In' button and try again.

I've received a new password, and know my password is correct but still can't sign in?

It may be a setting with the internet browser you are using that is causing the problem:

1. Check to see if you have the latest internet browser version installed. If not, download the latest version and try again.

2. Use an alternative internet browser to see if the problem still occurs i.e. Google Chrome, Firefox, Opera. If that works and you log on successfully then this would indicate it's something set up on your browser causing the problem.

No Password Received?

1. Our email may have been received in your Junk/Spam folder. Check your Junk/Spam folder and if this is the case, please set your email account to accept our email: @newfriends4u.com

2. Check any other email accounts, you may have used a different email address when you registered.

3. Your registered email address is invalid.

4. Your email account is not receiving mail.

5. Your email account is full and has reached its limit.

6. Your profile is no longer active on our site.

How do I recover my original password?

For security reasons, we do not store plain text passwords on our system and so cannot recover forgotten passwords. You can, however, request a new random password to be generated and emailed to you by clicking the 'request new password' link in the sign in box. To receive a new password you will need to enter the same email address used during registration. Your password can be changed to one of your choice by going to you profile screen, clicking 'Basic Profile', then 'Account Settings'.

My Profile and Profile Options

I cannot find my profile. It appears to have been deleted. Why?

A profile would be deleted if:

1. You have requested your account be deleted in your 'Account Settings'

2. Messages sent via our system to your registered email address bounced and we and our members could not communicate with you

4. You violated our Terms & Conditions, section 3. TERMINATION

5. If you feel you do not fit into any of the above then our system may have wrongly identified you, please accept our apologies and create a new profile.

How do I update my personal information, advert, or photo?

Sign in and click 'Update Profile', then select the appropriate tab beneath.

Change of email address

If your email address changes sign in and go to 'Update Profile', then select 'Account Settings'.

How do I block a member?

Whenever you click 'View Profile' you'll be presented with a 'Block Member' button. Clicking 'Block Member' will add the member to your 'Blocked Members' list, which can be found under the 'My Members' tab.

You can unblock a member by going to your 'Blocked Members' list, and clicking the 'Remove' button.

How can I see who's viewed my profile?

Go to the 'My Members' tab and select 'Who's Viewed Me'.

How do I change my password?

Sign in, select the 'Account Settings' tab, and scroll down to the change password section.

How do I hide my profile?

Sign in, select the 'Account Settings' tab, then click the 'Show my profile in search results' switch to enable and disable.

Selecting this option will also hide your profile in other member's 'My Members' lists. You will still be able to use the site to search, and to send and receive messages with those you have been communicating with.

How do I delete my profile?

To schedule your profile for deletion go to 'Account Settings', scroll down to 'Delete account and profile' and click the switch to 'Yes'.

Note: Your profile may take up to 24 hours to be removed. Once your profile has been deleted all your messages and account information will be permanently removed, and we will be unable to recover your account. If you would rather hide your profile for the time being click the 'Show my profile in search results' switch to the 'No' position.

My Photo

Why should I upload my photo?

Many members choose to only look at or respond to profiles with photos, so if you haven't uploaded your photo you may be missing out! A nice picture of yourself adds personality and presence to your profile. Members receive 10 times more responses than members without, so why not boost interest and increase contacts by uploading your photo today!

To upload your photo go to 'Update Profile', and select 'My Photo'

Uploading my photo

Attaching a photo to your profile will dramatically increase your responses!

1. Go to 'Update Profile' and select 'My Photo', then follow our guidelines of acceptability.

2. When uploading your photo it should be in JPG (JPEG) file format, and less than 10 megabytes (10,240kb). Please avoid very small images, ideally your photo should be at least 240 X 240 pixels, anything smaller may not be accepted by our moderators.

3. If you're unable to upload your photo successfully please contact us for assistance.

Why has my main photo been rejected?

Please ensure you check what is not acceptable when uploading your profile photo as displayed in the 'My Photo' screen. To upload your photo, go to 'Update Profile' and select 'My Photo'.

Searching Facilities

How do I search specifically for a Members ID or view my full profile?

Click 'Search', at the bottom of the search form is an option 'Search by Member Id', enter the member id you would like to view and click search. All other search criteria will be ignored when using this option.

How are search results ordered, and why can't I see when a member last signed in?

We no longer show when a user last logged on as our search results are displayed in the order of 'most recently online'. We disable inactive profiles, so even the person on the last page of results may have signed in recently.

How do I know if a member is an active user?

Our most active members always appear at the top of search results.

All our members receive an automated email notification when they receive a new message, so those who may not have signed in for a while may do so to see who has taken an interest, after-all that's why they have created a profile.

I don't get many compatible results when I search?

Search is based on what other members choose to enter in their profiles. By selecting too much criteria you are reducing your results, and will only get results from people who have filled in all additional information.

We recommend that if something is not that important to you don't select it, or just leave it unspecified. The best way to search is to start by only including the things that are absolutely essential... then add 'nice to haves' until you get a list of members that is about right for you!

We also suggest not being too restrictive with selecting just one county / region, and to also select those on the borders. Just selecting a town may also be too restrictive. Opening your age range criteria may also help.

Our site is continually growing and changing daily and new members are appearing all the time, we feel sure that you'll find new people online soon, so do keep trying!

Why can't I see who is a Premium member and who is not?

We do not highlight profiles that are not paying (or in between payments), because all users want to receive a message.

Contacting Members

How does sending and receiving messages work?

When you receive a new message in your 'My Messages' screen our system will email you automatically. In order to respond, simply sign in and you'll be taken to 'My Messages', where you'll be able to open and reply to your new message.

No one receives your email address until you decide to give it to them.

How do I get the "Real" email address of another member?

For security reasons we never provide the real e-mail address to any other member, or any organization outside of our site.

Using 'My Messages'

How do I know if my sent messages have been read?

If the message subject appear in bold text then the message has not been read yet.

How does sending and receiving messages work?

All members can read the messages they've received.

Standard (free) members can only send preset messages.

Standard members can reply to messages sent by Premium members.

Premium membership will allow you to send personal messages to any other member, regardless of their membership status, and they will be able to read and reply to your messages.

How do I delete a message?

Click the tick box to the left side of the message you want to delete, then click the 'Delete Selected'.

I can't find my messages - why have they been deleted?

1. When messages are received in 'My Messages' you will be notified automatically by email. Messages received will only be removed should you exceed our limit, which is quite large, and only the oldest will be removed. However, we recommend you maintain your mailbox the same as you would with any other email account.

2. Another reason a message may disappear would be if a member deletes their profile from the site, or a member has been removed for breaching our Terms and Conditions.

You notified me of a message received but can't find any message and the member no longer exists?

The member who sent you a message either deleted their profile, breached our Terms and Conditions, or exceeded our set number of contact messages by sending unsuitable content. To protect our members from scammers, spammers, anyone trying to sell products or services on NewFriends4U or breaching our Terms and Conditions of service are removed from our system. Although we make every effort to keep our site free of dishonest ads or unsolicited advertisements, we aren't always able to immediately discern which ads are legitimate.

We regularly police our website and if anyone breaching our terms of service is detected by our automatic filters or moderators, we reserve the right as per our Terms and Conditions to remove them. This we believe is for the benefit of our members, especially for those who are less experienced with finding friendship online, and who may therefore be more vulnerable than others.

Some of my sent messages are missing

The members you sent a message to:

1. May have deleted their profile.

2. May have an email address that has become invalid and our system removed them.

3. May have been deleted for breaching our Terms and Conditions, as displayed under 'Termination'.

Where has my member contact information gone?

See information above on why messages may be removed.

Newsletters & Mailings

I received an email notifying me that I have received a new message, but it's not shown in 'My Messages'

1. If we find that a member is sending spam messages they are removed instantly from our site together with all messages they sent. Although we make every effort to keep our site free of dishonest ads or unsolicited advertisements, we aren't always able to immediately discern which ads are legitimate. We apologize for this inconvenience. It was designed to protect you, our member.

2. If a member requests to be deleted, or they have deleted their profile, all traces of the message will also disappear.

Where has my profile gone?

1. If your email address becomes invalid your profile will be removed from our site, as we and our members can no longer communicate with you.

2. You may have selected under 'Account Settings' to delete your profile from our system.

3. Your profile might have been removed from our system for breaching our terms and conditions, under the section titled 'Termination'.

4. If you feel you do not fit into any of the above then our system may have wrongly identified you, please accept our apologies and create a new profile.

Your Favourites / Who Likes You

How do I delete someone from my favourites?

Whilst viewing your favourites list, click the 'Remove' button displayed against the member. You can add and remove favourites as often as you wish. NOTE: You cannot remove another member from your 'Who Likes Me' list.

I can't find a member who I saved in my favourites, where have they gone?

If a member deletes their profile this will remove them from your 'Favourites' list.

Can members see that I have added them to my favourites?

Yes, when you add a member to your 'Favourites' list you will automatically appear in their 'Who Likes Me' list. It's a great way to show another member you could be interested!

A member who appeared in my 'Who Likes Me' list has disappeared?

This would indicate that the member has removed you from their 'Favourites' list, or has either hidden or deleted their profile from the site.

How long will members remain in my favourites list?

Members will remain in your favourites list until you decide to remove them, or the member either hides or deletes their profile.

My Membership / Profile

What's the difference between premium and standard membership?

Premium membership allows you to send personal messages to any member, regardless of whether they're a premium member or not, and they will be able to read and reply to your messages.

Standard members are only able to communicate with premium members who want to talk with them. Standard members are only able to send pre-set messages, to which premium members will be able to reply and start communicating.

As a Premium member you'll be able to communicate fully, without any limitations, with our entire database of members.

How much does premium membership cost?

Our Premium membership is significantly less expensive than attending social events to find new friends, which often includes paying for drinks, travel and sometimes hotel expenses. You may find your chances of making new friends at such events is also significantly reduced. Our premium membership works out at only £9.98, $13.35 US, or €11.65 per month.

I thought my membership was totally free?

It's free to create a profile and start using your free membership status as outlined on our 'Subscription' and 'Why Join' pages. However, we are unable to offer our entire service totally free (please see our terms and conditions of joining). The charge we make covers the cost of our service to you. We actively work on your behalf to enable us to introduce you to many new friends. As with any service/business, we are unable to labour for free, we have to cover our time and the financial expenses involved in order to make our service successful and available to you.

To get the most out of our service you will need to become a Premium member which offers you many additional features as shown on our payment page. You get to use our entire website facilities created and designed just for you to achieve your aim. Premium membership indicates to our members that you have been validated by us, so members know you are genuine and sincere in your search.

We believe the small charge we make is low and affordable for most people and consider it to be significantly less expensive than attending social events to find new friends, which often includes paying for drinks, travel and sometimes hotel expenses. You may find your chances of making new friends at such events is also significantly reduced.

In terms of value, when considering the cost of 'just one evening out' in the hope of doing the same, the reality is it's going to cost you a great deal more! So we believe that, if you are serious in your search, the cost of subscription for Premium membership is a pretty good deal!

Why don't you offer a free trial?

Are you a member? Then you have a free trial! Becoming a premium member opens up our entire website facilities to you and opportunity of meeting many more people online fast! Communicating with subscribers ensures more online safety, as they are naturally considered to be much more sincere in their search.

Are my card details safe?

YES. Your payment details are processed via Paypal's secure server. NewFriends4u.com does not have access to your bank or card details.

I wish to cancel, will I receive a refund?

At NewFriends4U you are able to view all our users before deciding to register, and as a free member try the site as well as having the opportunity of sending free pre-set contact messages before deciding to pay. Our 'open policy' is designed to help you make a considered choice in advance of joining the community. We don't therefore offer refunds after the point of subscribing as we have opened our entire website service to you.

What happens when my premium membership is due to expire?

When your membership is due to expire it'll be automatically renewed via Paypal.

To cancel your subscription simply sign in to your Paypal account, select 'Profile and Settings' from the 'Profile' menu, click 'My Money', then under the 'Automatic Payments' section click 'Manage pre-approved payments'.

How do I delete my profile

To schedule your profile for deletion go to 'Account Settings', scroll down to 'Delete account and profile' and click the switch to 'Yes'.

Note: Your profile may take up to 24 hours to be removed. Once your profile has been deleted all your messages and account information will be permanently removed, and we will be unable to recover your account. If you would rather hide your profile for the time being click the 'Show my profile in search results' switch to the 'No' position.

Contact Us

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